U-POPP is a card-less loyalty programme that rewards our loyal members with the “Power of Purchase” when they make purchases at the Participating Merchants across any of the following 3 UOL malls:

1. KINEX (11 Tanjong Katong Road, Singapore 437157) www.kinex.com.sg;
2. United Square (101 Thomson Road, Singapore 307591) www.unitedsquare.com.sg; and
3. Velocity@Novena Square (238 Thomson Road, Singapore 307683) www.velocitynovena.com,
   (collectively, the “Participating Malls”).

Shoppers who have signed up as a member can earn POPPoints which can be exchanged with rewards such as Vouchers or promotional gifts.

Simply sign up via:

1. the Online Platform (www.upopp.com.sg)
2. the customer service counters located at the Participating Malls:
   KINEX, Level 2
   United Square, Level 1
   Velocity@Novena Square, Level 1,
   (collectively, the “Customer Service Counters”)
3. U-POPP Mobile App (Available in Google Play or App Store) For Android users, please download here. For iOS users, please download here.

Upon successful registration, members can submit their receipts at respective Participating Malls’ Customer Service Counter, U-POPP Mobile App or as otherwise permitted by us from time to time, to earn POPPoints.

Open to anyone aged 18 years and above at the time of application. Mobile phone and date of birth will be required during registration.

It is free. No membership fee required.

Yes. To activate simply shop and spend a minimum of S$20 on eligible transactions (refer to 'What type of transactions qualify as Eligible Transactions?' under 'POPPoints Accumulation & Expiry') in a single receipt at any participating merchant across the participating malls and submit the receipt at the respective participating mall’s Customer Service Counter, the U-POPP Mobile App or as otherwise permitted by us from time to time.

The U-POPP Membership does not expire unless the U-POPP membership is terminated or suspended.

The U-POPP Membership is non-transferable.

Yes, you may do so via U-POPP mobile app. However, please note that membership deletion is IRREVERISBLE.

If you delete your membership, your participation in U-POPP Loyalty Programme shall terminate immediately and all loyalty points (“POPPoints”) accumulated by you and any existing E-Vouchers shall be forfeited.

For the avoidance of doubt, you shall not be entitled for any compensation in respect of such forfeiture of POPPoints and / or E-Vouchers.

Upon successful termination, your registered mobile number will be removed from the database, however, U-POPP will continue to hold transactional information for audit purposes.

Members can exchange their accumulated POPPoints with rewards such as UOL e-Vouchers, carpark rebates, promotional gifts, exclusive deals from Participating Merchants and partners, and special invites to events in U-POPP Mobile App, under “Rewards Catalogue”.

Simply spend a minimum of S$20 on Eligible Transactions in a single receipt at any Participating Merchant across the Participating Malls and submit it at the respective Participating Mall’s Customer Service Counter, via the U-POPP Mobile App (from March 2019) or as otherwise permitted by us from time to time, to earn POPPoints.

POPPoints are awarded based on the TOTAL amount printed on Participating Merchants’ receipts.

A minimum spending of S$20 on Eligible Transactions is required in a single receipt to earn POPPoints.

For every S$1 spent, members will be entitled to 1 POPPoint.

For every S$5 spent at Supermarkets, Enrichment Centres or Medical and Dental Clinics, members will be entitled to 1 POPPoint.

Only dollar amount will be taken into account.

Birthday rewards – Members will earn double POPPoints on the first receipt submitted by the member during his / her birthday month (up to a maximum of 2,000 points)

POPPoints are awarded per receipt based on the total amount after deduction of discounts at the Participating Merchant.

Maximum of 10 receipts (whether at a Customer Service Counter or via the U-POPP Mobile App) per member per day.

Members can accumulate up to a maximum of 1,000 POPPoints per day, unless stated otherwise.

All receipts have to be submitted no later than:

1. 9.30 pm on the day after the date of issuance of the receipt, if submitted at a Customer Service Counter; or
2. 11.59 pm on the day after the date of issuance of the receipt, if submitted via the U-POPP Mobile App.

For example: For a purchase made on 1^st April 2019, receipts must be submitted no later than 2^nd April 2019, 9.30 pm at a Customer Service Counter or 11.59 pm via the U-POPP Mobile App.

Members must upload their receipts not later than the next day of purchase in order to earn POPPoints. Overdue receipts will not be qualified to earn POPPoints.

You can submit your receipts at the respective Participating Mall’s Customer Service Counter, via U-POPP Mobile App or as otherwise permitted by us from time to time.

Our Customer Service Counters are located at:

1. KINEX, Level 2
2. United Square, Level 1
3. Velocity@Novena Square, Level 1

Kindly retain your receipt(s) after submission for at least 7 days from the purchase date stated on the receipt(s). Receipt(s) might be requested for random checks or required for re-submission in lieu of errors or missing details by U-POPP Customer Service.

No. For example, if you have spent at Velocity@Novena Square, you will need to submit the receipts at Velocity’s Customer Service Counter.

Redemption of gift and POPPoints can only be done over Customer Service Counter by the member personally. If the receipt has been submitted via U-POPP Mobile App for POPPoints accumulation, it will not be eligible for any promotion gift. 

No, receipts should be issued from member’s own purchases. Should any members be found using receipts other than their own purchases to accumulate POPPoints and redeem promotion gifts, we reserve the right to to reject receipts and/ or terminate their U-POPP Membership without prior notice.

For any staff/promoter, you are not allowed to use your store’s receipt to accumulate POPPoints, redeem promotion gift and / or UOL e-Voucher.

Should any staff/promoter be found using receipts from the store to accumulate POPPoints and redeem UOL e-Voucher or Retailer e-Voucher, we reserve the right to void -

(i) POPPoints accumulated

(ii) Redeemed and unused UOL e-Voucher(s) and Retailer e-Voucher(s)

(iii) Collect back in cash any used UOL e-Voucher(s) and Retailer e-Voucher(s)

(iv) Collect back the promotion gift(s)

Receipt is applicable for one-time redemption only, and receipt should be issued from member’s own purchases. If gift has been redeemed, the same receipt cannot be used to accumulate POPPoints for another account. 

All Participating Merchants with original printed receipts or tax invoices within the Participating Malls qualify for POPPoints accumulation, except for the following: 

1. Money exchangers, bank and ATM;
2. Merchants operating at atrium roadshows and/or as pop-up stores, kiosks or pushcarts;
3. Any other merchant which we may, from time to time, specify at our unfettered discretion.

Please also note the types of transactions that qualify as “Eligible Transactions”.

Transactions with nett purchase value of at least S$20 (after deduction of any discounts) in a single receipt in-store at any Participating Merchant save that the following shall not qualify as “Eligible Transactions”:

1. Sale of tobacco products;
2. Cash cards and stored value cards top-up transactions;
3. Purchase of gift vouchers;
4. Online purchases and bill payments (including purchases and transactions made via AXS and SAM stations); and
5. Any other product which we may, from time to time, specify at our unfettered discretion.

With effect from 1 Jan 2022, POPPoints will be awarded based on receipt(s) from the initial purchase of any 'packaged' items or services from Participating Merchants. POPPoints will not be awarded based on receipts from subsequent usage of the package and balance payment of the initial purchase.

No, handwritten or duplicated receipts are not accepted.

No. Charge slips are not accepted.

No. Third party receipts (i.e. receipts that are not from any Participating Merchant) and receipts for payments to Participating Merchants which have been issued or provided via any mobile payment platform/application (e.g. FavePay, GrabPay) will not be accepted. 

No. Receipts from purchases must be from the day you sign up as a U-POPP member.

POPPoints earned in a calendar year will expire on 31^st December of the year the POPPoint was earned. However, members are given an additional 3 months´ grace period till 31^st March of the following year to redeem the POPPoints.

UOL Retail Management may amend the validity period and the grace period of POPPoints from time to time and POPPoints not redeemed by the expiry date shall automatically expire.

Members can continue to spend and accumulate POPPoints as long as their U-POPP Membership is valid.

1. KINEX (11 Tanjong Katong Road, S 437157) kinex.com.sg
2. United Square (101 Thomson Road, S 307591) unitedsquare.com.sg
3. Velocity@Novena Square (238 Thomson Road, S 307683) velocitynovena.com

Members can check their POPPoints balance:

1. by logging on to:

1. the Online Platform (www.upopp.com.sg)
2. U-POPP Mobile App (Available in Google Play or App Store) For Android users, please download here. For Apple users, please download here.

1. at any Customer Service Counter.

Receipts submitted by a member at a Customer Service Counter will have the POPPoints credited instantly to his/her U-POPP Membership.

For receipts submitted via U-POPP Mobile App, the POPPoints will be credited within five working days.

Members may redeem POPPoints for:

1. UOL e-vouchers in blocks of 1,000 POPPoints and at a rate of 1,000 POPPoints for S$5 worth of UOL e-vouchers via the Customer Service Counter in person or U-POPP Mobile App.
2. Carpark rebates in blocks of 500 POPPoints and at a rate of 500 POPPoints for S$2.50 carpark rebate via U-POPP Mobile App.
3. Special deals by participating merchants / partners at a rate that is stated on the rewards catalogue via U-POPP Mobile App.

Transferring of POPPoints is not allowed between members.

POPPoints earned in the previous year are given an extension of three months to be utilized. Unexpired POPPoints can be used in conjunction with POPPoints earned in the current year to redeem Vouchers or promotional gifts within the first three months.

No, members have to redeem promotional gift and/ or gift with purchase personally at the respective Participating Mall’s Customer Service Counter.

Members may update their personal particulars (including Mobile Number and vehicle IU numbers registered with us) via the following platforms:

1. the Online Platform (upopp.com.sg)
2. U-POPP Mobile App (Available in Google Play or App Store)
3. the Customer Service Counters located at:
   KINEX, Level 2
   United Square, Level 1
   Velocity@Novena Square, Level 1

For any changes in Mobile Number via Online Platform or Mobile App, members will receive an SMS OTP as part of the verification process.

For changes in date of birth, kindly proceed to any Customer Service Counter. Members will be required to present his/her photo identity card as a proof.

Members can click on the “Forgot Password” link for a reset password instruction email to be sent across to the registered email address.

Members who do not have a registered email address will have to proceed to any Customer Service Counter to update their email address to receive reset password instructions.

You may seek assistance from any Customer Service Counter or contact us at enquiries@upopp.com.sg

1,000 POPPoints is required to redeem a S$5 UOL e-Voucher.

Redemption can be done via the following methods:

a. Customer Service Counters located at:

KINEX, Level 2

United Square, Level 1

Velocity@Novena Square, Level 1

Photo identity card may be required during redemption.

b. U-POPP Mobile App, under “Rewards Catalogue”

UOL e-Voucher will be loaded directly into members’ account under 'My e-Vouchers'. Members will have to download the U-POPP Mobile App in order to redeem and utilise the e-Voucher.

Yes, members are required to download the U-POPP Mobile App to redeem and use the e-Voucher. For Android users, please download here. For Apple users, please download here.

Shoppers are required to download the U-POPP Mobile App and sign up as a member to utilise the e-Voucher. Registration is free. Refer to 6.2 for download instructions.

After redemption or activation of gift card, e-Voucher can be found in the member’s account under 'My e-Vouchers' on the U-POPP Mobile App.  Members will need to inform participating retailer before utilising the voucher. Once member click to utilise the e-Voucher, member will be prompted to scan a designated merchant QR code or key in merchant code provided by the retailer. There is a time limit of 2 minutes to utilise the voucher. Do only click to utilise upon payment at the counter.  Any voucher that is not processed within the 2 minutes’ window is deemed as utilised.

Members may utilize their e-Voucher at any of the three UOL Malls – KINEX, United Square and Velocity@Novena Square, unless stated otherwise.

There will no longer be the sale of physical gift vouchers from 1 March 2019. However, you can purchase the physical gift card and activate the e-Vouchers via the U-POPP Mobile App. Purchase of physical gift card can be done at the respective malls’ Customer Service Counters.  

E-Voucher is non-transferrable and non-exchangeable for cash.

The aggregate value of UOL e-Vouchers held in a person’s account shall not at any time exceed S$950.

All redeemed e-Vouchers are only valid up to the stated date and strictly non-extendable. Upon expiry, e-Voucher will automatically be forfeited without compensation to the member.

E-Vouchers can be stacked, there is no limit to the usage of redeemed e-Vouchers at any one point.

There shall be no refunds should the e-Vouchers be tendered as payment for goods and services fall below the value of the denomination stated.

In the case where the e-Vouchers are tendered as part payment for goods and services exceeding the value of the denomination, you are required to top up with cash, or other payment methods.

E-Voucher can be used at all Participating Merchants, up to Management’s sole discretion to add, modify, or remove any Participating Merchant from time to time, except the following:

1. Medical Centre
2. Dental Clinic
3. Money Exchanger
4. Atrium/Push Cart sales
5. Laundry Services
6. Banks 

Kindly check with respective malls' Customer Service Counter for non-participating merchants.

UOL e-Voucher via U-POPP Mobile App

You may only purchase UOL e-Voucher(s) in denominations of S$10 or S$50 via U-POPP Mobile App. Purchase of U-POPP Gift Card is no longer available at any UOL Malls’ Customer Service Counter from 1 Jan 2024. 

You may directly purchase UOL e-Voucher(s) in denominations of S$10 or S$50 via U-POPP Mobile App following these steps:

1. Launch your U-POPP Mobile App.
2. Tap on “E-PURCHASE”.
3. Purchase up to a maximum value of S$500 UOL e-Voucher(s) per transaction per member per day. The aggregate value of UOL e-Voucher(s) held in an individual’s account should not at any time exceed S$950.
4. Tap on the cart icon at the top right corner to confirm the purchase and proceed to make payment.

Your purchased UOL e-Voucher(s) will be stored directly into “MY E-VOUCHERS” and are valid for 1 year from the date of purchase.

A pop-up message and a push notification will be sent to your U-POPP Mobile App upon successful purchase. If you wish to receive a copy of the Official Receipt, you may key in your email address and the receipt will sent to you via email.

You can also check for the purchased UOL e-Voucher(s) under “MY E-VOUCHERS” in your Mobile App.

Purchase of U-POPP Gift Card(s) over UOL Malls’ Customer Service Counter is not available from 1 Jan 2024.

Credit Card / Debit Card transaction is accepted for purchase of UOL e-Voucher(s) via U-POPP Mobile App. The payment modes include American Express, VISA, MasterCard and UnionPay. Payment modes may be removed / added at any time.

Purchase up to a maximum value of S$500 of UOL e-Voucher(s) per transaction per member per day via U-POPP Mobile App. The aggregate value of UOL e-Voucher(s) held in an individual’s account should not at any time exceed S$950.

For bulk purchase or any value above S$500 in UOL e-Voucher(s) per transaction, you may email us at enquiries@uol.com.sg.

Purchase of U-POPP Gift Card(s) over UOL Malls’ Customer Service Counter is not available from 1 Jan 2024.

UOL e-Vouchers purchased via the U-POPP Mobile App are available in denominations of S$10 and S$50. A minimum purchase of S$10 is required.

For UOL e-Voucher(s) purchased via the U-POPP Mobile App, you may key in your email address for an Official Receipt to be sent to your mailbox after a successful purchase.

All purchased UOL e-Voucher(s) will have a validity period of 12 months from the date of purchase and no extension is allowed. Upon expiry of the validity period, unused stored value in the UOL e-Voucher(s) shall automatically become invalid without compensation. 

Yes, you can. To gift your purchased UOL e-Voucher(s), please follow the steps below to purchase:

• Tap on the purchased UOL e-Voucher(s) under “MY E-VOUCHERS” and select “GIFT A FRIEND”.
• You may select only 1 UOL e-Voucher at each time.
• Key in the email address of the recipient and ensure that the email address entered is correct before tapping on the confirm button.
• The recipient will receive an email and can use the UOL e-Voucher via the unique link in the email.

Recipient(s) that are gifted UOL e-Vouchers via email, please follow the steps below to redeem:
1) A recipient may open the email containing the unique link
2) Tap on the unique link and select “Use Now”. The Participating Merchant is required to present a unique QR Code for the recipient to scan and to use the UOL e-Voucher(s).
3) The recipient is not required to login or register as a U-POPP Member in order to use the UOL e-Voucher(s).

We are unable to recall the UOL e-Voucher once the email has been sent. Therefore, please ensure that the email address of the recipient is accurate before clicking on the confirm button.

There shall be no reimbursement or refund of any amount to the purchaser of the UOL e-Voucher should the UOL e-Voucher be used by an unintended recipient as a result of a wrong email address entered.

Yes, the recipient may do so. The new recipient may use the UOL e-Voucher(s) provided that the UOL e-Voucher(s) has/have not been used by the original recipient.

Each gifted UOL e-Voucher in its unique link must be used in a single transaction.

For instance,

There shall be no refunds from the Participating Merchant if the value of the UOL e-Voucher(s) tendered exceeds the payment required for the goods and services.

In the case where the UOL e-Voucher(s) is / are tendered as part payment for goods and services which exceed the value of the UOL e-Voucher(s) tendered, the recipient is required to top up the difference with cash as accepted by the Participating Merchant.

Purchases made are non-refundable and non-exchangeable. Kindly ensure that purchases made are of the correct value and denomination.

Kindly drop us an email at enquiries@upopp.com.sg with your U-POPP registered mobile number that has been used for purchase.

Shoppers are required to download the U-POPP Mobile App and register as a U-POPP member in order to activate the e-Voucher from the gift card. Registration is FREE. Please find details of activation procedures here.

For android users, download app here. For apple user, download app here.

Shoppers will not be allowed to use the physical gift card as it does not contain any value. Shoppers are required to download the U-POPP Mobile App and activate the e-Voucher into their e-wallet before usage.

Gift card cannot be replaced upon issuance in good order.

Gift card must be activated before the stated expiry date. Strictly no extension.

500 POPPoints is required to redeem for S$2.50 carpark rebates.

Redemption can be done via U-POPP Mobile App, under “Carpark Rewards”

Carpark rebates will be loaded directly into members’ account within 15 minutes. 

Yes, members are required to download the U-POPP Mobile App to redeem and use the carpark rebates. For Android users, please download here. For Apple users, please download here.

Members may utilize their carpark rebates at any of the three UOL Malls – KINEX, United Square and Velocity@Novena Square.

After exchanging for carpark rebates, the carpark rebates will be credited into the member’s account within 15 minutes. Members are reminded to remove their stored-value card in the IU before exit, value of carpark rebates will be deducted automatically upon exit. For any additional amount to be paid, it will be deducted via a stored-value card inserted in your IU.

Members can have two IUs saved in the account. However, there will only be one active IU at any one point in time.

Yes, you may have the same IU in different members' account but do note that the same IU can only be active in one member's account at any one point in time. If there are two accounts with the same active IU, the system will only register the first member’s IU details.

The IU number is a 10-digit number found on every IU. The exact location of the IU number various according to the model of the IU unit. If your IU number is missing, you can retrieve it from your online vehicle log card here.

For any changes, you can log on to your profile on the mobile app.

For any changes to the IU Number, you can log on to your mobile app.

A maximum of S$5.00 per exit can be used at any one time.

Carpark rebates are non-transferrable and non-refundable.

Carpark rebates will have an expiry date of 31 Dec and are strictly non-extendable.

Once redemption of POPPoints to carpark rebates are made, they are non-reversible and non-refundable.